F&B Reception Supervisor Hilton UAE

Waldorf Astoria Dubai International Financial Centre is currently seeking suitable candidate for position of F&B Reception Supervisor. The candidate will be responsible to lead by example, to support and overlook the smooth execution of the reception and reservations team. Also liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests.

Responsibilities of F&B Reception Supervisor

• Support the Restaurant Manager in dealing with VIPs to ensure exceptional service
• Escalate any unresolved guest issues to the Restaurant Manager for immediate resolution.
• Monitor reservations system and cover analysis in order to recommend ways to increase revenue and ensure future bookings are efficient
• Maintain staff knowledge by ensuing all staff have completed in-house training and workbooks
• Support and collaborate with the team, offering constructive feedback to sustain a consistent high level of service
• Liaise with heads of departments to ensure a smooth service, giving daily briefings to ensure all areas are fully informed, i.e. cover expectation
•  Be available to address receptionist/hostess concerns and create a productive environment through motivation, encouragement and guidance.

Requirements of F&B Reception Supervisor

The requirements of F&B Reception Supervisor are as under:

• High School diploma or equivalent or diploma or certification in hospitality management.
• Minimum of 2 Years experience in an upscale fast paced and upscale establishment at the same capacity.

Skills & Knowledge Desired

• Understanding of customer profiling and reservation management.
• Excellent grooming standards.
• Excellent reading, writing and oral proficiency in English.
• Strong interpersonal skills and able to establish a good relationship with guests .
• Possess full knowledge of restaurant’s seating/table plan.
• Computer knowledge (Microsoft Excel, Word, PowerPoint).

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