F&B Hostess The Palm Hotel InterContinental Dubai

The Palm Hotel InterContinental Dubai is presently accepting applications from suitable candidate for the job role of F&B Hostess. The job holder will be responsible for greeting and seating guests, managing reservations, and providing exceptional hospitality in the food and beverage outlets of a hotel.

Responsibilities of F&B Hostess

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request, VIP etc..
• Distribute reservations among all servers equally, informing them of all information necessary.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Hostess to have a fair idea about general information around the city.
• Hostess to aware what details are required to make a reservation.
• Hostess to aware all the policies and procedures in the Hotel.
• The hostess is a very important part of Your Restaurant’s experience. Always remember you are the first and the last person the customer sees. Therefore, you are their first and last impression.
• It is of utmost importance that someone is present at the host station at all times.
• Never walk more than three paces in front of the guest or never walk too fast.
• Once at the table, pull out the chairs for the women first and then any other guest you can accommodate.
• On departure of a guest, you must make contact with them. Ask them how their evening was and say “Thank you for dining with and hope to see you again”.
• If there are any complaints, reach out to a manager or supervisor immediately
• Perform opening, cleaning and closing duties
• Hostess also to take responsibility of outlet cashiering duties.

Requirements of F&B Hostess

• Pro Serve certificate required
• 1-2 years previous customer service experience required.
• 2 years previous Food & Beverage experience an asset.

Skills and Knowledge Desired

• Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.

Hostess Hotels/Restaurant industry Dubai

Kitchen Steward Rayhaan Hotels & Resorts Abu Dhabi 

Tagged as: Host/Hostess