F&B Captain InterContinental Abu Dhabi

InterContinental Abu Dhabi is looking for a F&B Captain who will be responsible for assisting the Head Waiter/Waitress and the Outlet Supervisor in the smooth operation of the restaurant and production of goods and services through the resources available to him/her.

Responsibilities of F&B Captain

Financial Returns

• Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets.
• Recycle where ever possible and enforce cost saving measures where appropriate .

Our People

• Participate in staff recruitment.
• Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member.
• Provide input for performance review discussions in line with company guidelines.
• Ensure new staff complete their Orientation program on a timely basis.
• Assist with the preparation of efficient departmental work schedules.
• Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance.
• In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities.

Guest Experience

• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to guests.
• Accurately and promptly fulfilling guest’s requests.
• Anticipate guest’s needs.
• Maintain a high level of knowledge which affects the guest experience.
• Demonstrating a ‘service’ attitude.
• Taking appropriate action to resolve guest complaints.
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.

Requirements of F&B Captain

• High school or college graduate.
• Minimum of 2 years experience in the same field.

Skills and Knowledge Desired

• Good communication skills.
• Willing to work on shifting schedule.

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