Emirates Airline is presently seeking an experienced Facilities Controller in Dubai, United Arab Emirates. Emirates connects the world to, and through, its global hub in Dubai. The airline operates modern, efficient and comfortable aircrafts, and its culturally diverse workforce delivers award-winning services to customers across six continents every day. As a global organization, Emirates Airline is committed to ethical business practices with the belief that long‑term, successful business relationships are built on honesty, fairness and the strength of products and services.
Purpose of Facilities Controller
Manage the efficiency of the day to day operations of the various Facilities teams, which include Maintenance, Sustainability, Turnaround/Quality Assurance, Admin and the Happiness and Allocation Center. Continuously monitor, review and evaluate the process, feedback, suggestions and complaints received.
Responsibilities of Facilities Controller
- Lead and manage the team to ensure they have the appropriate skills set and knowledge base to confidently apply policies and practices.
- Develop team with the necessary people management and soft skills, through one to one meetings and performance reviews.
- Responsible for collating information from team, highlighting ideas to refine processes, and updating them accurately.
- Ensure that no maintenance SRs passed 5 days in the system and provide the justification to section head/VP in case of any.
- Review and approve the purchase requisition through Oracle system.
- Network with companies who are implementing sustainability programs in order to benchmark with them. Identify best practices that can be applied in the Group.
- Keep up-to-date of the local and international trends, technologies, and innovations in the field of sustainability. Identify new, innovative and economically reductive ways to stay green.
- Undertake responsibility for managing the turnaround operations of staff accommodation.
- Oversee the reconciliated data from team members to ensure accurate payments is released.
- Forecast the short and medium term accommodation requirements and analyze how these requirements can best be met.
Your Accountabilities
- Liaise with external and internal stakeholders, ensuring effective communication and influencing in order to achieve required results.
- Proactive involvement in system testing, process reviews, surveys and suggesting improvements to operations.
- Ensure that relevant reports are provided and that timely and accurate information is provided to support operational decisions.
- Monitor and review departments capital and operational budget as cascaded by the Facilities Manager.
- Ensure department cost/spend remain within budget at all times.
- Analyze statistics or other data to determine the progress and level of service provided.
- Hold regular meetings with team or section head to brief the areas of concern and improvement.
- Manage the analysis of energy and water consumption and waste at properties, and proposes clean and low-energy solutions.
- Coordinate with specialized contractors to retrofit existing properties for sustainability and to obtain Green certifications for all properties.
- Develop and implement, in liaison with Corporate Communications and Environmental Affairs, a communication plan for the department’s sustainability initiatives, both internal and external.
- Ensure that the communication plan supports the organizations sustainability strategy and policies.
- Develop service level agreements to monitor and improve the performance and reliability, endorse the same for management approval.
- Manage assigned projects from the preparation of the scope, supervision, execution and ongoing services post hand over.
- Plan and coordinate administrative procedures, system testing and devising ways to streamline processes.
- Receive all applications for company accommodation, check their validity and maintain the waiting list for Company assisted accommodation.
- Notify staff on the waiting list when accommodation is available for leasing and arrange all lease documentation.
- Calculate and maintain revenue statistics and advise GMFO&M of monthly rental revenues.
Education & Experience
- Degree in facilities management.
- Experience in property management, with at least 2 years in a management role.
Knowledge & Skills
- Knowledge of the commercial property market in Dubai.
- Knowledge of the working processes of the Dubai Municipality, Land Department ( RERA) and Chambers of Commerce is desirable.
- Excellent Communication Skills.
- Exceptional Organizational Skills.
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