Experience Design Associate Serco UAE

Experience Design Associate at Serco will be responsible to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE and KSA. This role will be based in their Dubai support office, however, they are open to consider candidates who would like to be based in their Saudi support office. ExperienceLab is Serco’s people-centered design and innovation agency, a global brand across 4 locations. ExperienceLab’s vision is a world better designed for everyone. The ideal candidate should be able to establish effective relationship with a wide range of stakeholders inside and outside their immediate working environment, valuing the contributions from others and leveraging networks across the whole of Serco, and always alert to the customer’s point of view and demonstrates a sense of urgency.

Responsibilities of A Experience Design Associate

• Conducting customer research activities to uncover customer needs and pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and presentation to communicate findings).
• Use design thinking skills across a variety of environments (both technical and non-technical) to help translate business challenges into innovative outcomes for internal and external clients.
• Map and analyse existing business processes to identify areas for improvement.
• Communicate key insights and findings to stakeholders.
• Communicate effectively to ensure alignment between business needs and service design objectives.
• Provide regular reports on project progress, key findings, and recommendations to both internal teams and clients.
• Stay informed about industry trends and best practices to bring innovative ideas to the service design process.
• Have strong communication skills and be confident presenting your research proposals and service design deliverables.
• Work collaboratively with multi-disciplinary team members and clients.
• Using design thinking to create or contribute to design concepts and recommendations and, sometimes, prototyping.

Requirements For Experience Design Associate

The eligibility requirements for role of a Experience Design Associate are as under:

• Undergraduate degree and or master in a related subject, for example Psychology, HCI, Service Design, Product Design or similar.
• 2-3 years of experience in a similar role.

Desired Skills

• Strong communication skills both verbal and written.
• Ability to work collaboratively and communicate with clients about design methodologies and artefacts.
• Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma etc.).

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