Job Description
As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. There is no gender restriction for this job, both males and females can apply for this job.
Responsibilities of Executive Lounge Receptionist
- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
- Process accurately check-ins and check-out.
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards.
- Stay current with all hotel services as well as VIP requests and special events.
- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
- Project a professional manner with an emphasis on hospitality and Guest service.
- Comply with Hotel security, fire regulations and all health and safety legislation.
- Executive tasks as instructed by the Executive Lounge Supervisor or Manager.
- Serve your role and Team in an environmentally-conscience manner.
Requirements of Executive Lounge Receptionist
- High school diploma or equivalent
- 2 years previous Front Office experience in the hotel, leisure or retail sector
- Previous Food & Beverage Experience
- Previous experience in Executive Lounge in a hotel environment is a plus.
Skills and Knowledge Desired
- Calm, efficient and organised.
- Excellent personal presentation and communication skills.
- A passion for delivering exceptional levels of Guest service.
- Multi-lingual.
Guest Service Supervisor Hilton Garden Inn Ras Al Khaimah
