Executive Delivery Operations (Planning & Dispatch) Marina Home Interiors Dubai

Full time @Marina Home Interiors posted 3 weeks ago in Retail
  • Dubai, AE View on Map
  • Post Date : December 4, 2024
  • Apply Before : January 4, 2025
  • Salary: د.إ6,000.0 - د.إ12,000.0 / Monthly
  • 0 Application(s)
  • View(s) 16
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Job Detail

  • Job ID 25447
  • Career Level  Intermediate
  • Experience  2 Years
  • Gender  Male Female 

Job Description

Marina Home Interiors is presently hiring qualified candidates for the job role of a Executive Delivery Operations (Planning & Dispatch) in Dubai. This is an Intermediate level full time role. For this position salary ranges from 6000-12000 AED, which may be slightly negotiable during the interview process.

Responsibilities of Executive Delivery Operations

  • Order Planning: Efficiently plan delivery orders based on urgency and specific delivery requirements, including tracker calling and managing customer expectations.
  • Timely Dispatch: Ensure the timely dispatch of all delivery orders.
  • Record Maintenance: Maintain accurate and up-to-date records of deliveries and other SOP-related documentation.
  • Driver Communication: Keep open communication with drivers regarding any changes or updates to delivery instructions.
  • Customer Service: Proactively handle customer inquiries and complaints, providing excellent customer service at all times.
  • Performance Monitoring: Monitor the performance of delivery teams and provide feedback to improve operational efficiency and customer satisfaction.
  • Issue Resolution: Coordinate with relevant departments and team members to resolve any delivery-related issues and ensure optimal customer service, both internally and externally.
  • Concept Familiarity: Be familiar with FIFO, LIFO, KRA, KPI, and SLA concepts.
  • Additional Duties: Perform other responsibilities as required under the Executive – Delivery Operations (Planning & Dispatch) job profile.

Requirements for Role of Executive Delivery Operations

  • Graduate. Additional SCM certifications or education is a plus.
  • 2 years experience in delivery operations or dispatch roles is not mandatory.
  • Candidates with customer service experience (BOH or FOH) will also be considered.

Skills And Knowledge Desired

  • Skills: Strong organizational and prioritizing skills, attention to detail, and a problem-solving mindset.
  • Communication: Excellent communication and interpersonal skills; proficiency in both English and Hindi is mandatory.
  • Technical Proficiency: Computer literacy, including proficiency in Microsoft Office; experience with WMS and/or DMS is a plus.
  • Adaptability: Ability to work in a multicultural environment and flexibility to work as per business requirements.

Showroom Manager Marina Home Interiors

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