Engineering System Support Officer Emirates Airlines UAE

Engineering System Support Officer at Emirates Airlines will co-ordinate with IT, Engineering and Aircraft Manufacturers/Vendors to implement Client/server or web based Engineering and Maintenance Applications and provide user support. Also assist in implementation thereafter, maintenance of Engineering and Maintenance Systems updates, producing user guides and arrange training on required systems and applications.

Responsibilities of Engineering System Support Officer

• Assist in testing and implementing Aircraft Information Support Applications from Aircraft/Engine manufacturers with Mercator coordination.
• Ensure timely updates of Revisions and releases.
• Coordinate with vendors/Mercator to report & resolve system errors, prioritizing based on functions criticality & operational impact within the contractual resolution time.
• Responsible for Application system Administration and user profile management
• Liaising with Engineering users to develop new functional requirements evaluate impact on user productivity vs costs.
• Support Engineering Systems in implementation of PC or Client /Server based applications, updating new releases, in-house development of required functionalities.
• Ensure serviceability of computer related equipment/peripherals in EK Engineering.
• Act as a focal point for Engineering and IT for Engineering application support – liaising with system related problems with third party vendors in trouble shooting and bug fixing.
• Analyze user requirements, assessing business impacts and benefits, customizing / re-engineering business processes, additional Hardware /Software requirements and also providing Reports or presentations related to chosen application.
• Training – Evaluate user training needs, develop training material, arrange or provide in-house training. Focal and Trainer for all Digital documents on Engineering server.

Requirements for Role of Engineering System Support Officer

• Vocational or Diploma (12+2 or equivalent) in Engineering.
• 3+ Years experience in Engineering and Maintenance Control.
• Experience in Engineering Information Systems, user support, documentation and developing decision support tools for management.

Skills And Knowledge Desired

• Knowledge of legal requirements, Air Transport Association Standards , Aircraft Manuals latest/varied techniques & computer systems in Airline Engineering.
• Fluent in both written and spoken English.

People Experience Specialist Emirates Airlines UAE