Engineer (Technical Support) Transguard Group UAE

Transguard Group was founded in 2001 and has diversified significantly. Transguard Group leads in the fields of Cash & Security Services, Manpower Services / Workforce Solutions, Facilities Management & Aviation. Group is the UAE’s most trusted business support and out sourcing provider and has a large, dynamic and culturally diverse work force with approximately more than 61,000 employees. Nowadays, Transguard Group has an opening for interested candidates for the position of a Technical Support Engineer for their trusted client to be based out of their office in Dubai.

Job Purpose of A Technical Support Engineer

Provide technical assistance and support to ensure smooth operation of IT systems.

Your Job Tasks As A Technical Support Engineer

• Support and implement computer network, including LANs, WANs and other data communication systems.
• Install and configure network hardware and software components, including routers, switches, fire walls and wireless access points.
• Managing Incident & Service Request Level 1, provide First and second level of support.
• Managing Computer hardware plat forms, Helpdesk level 1 & 2 support, IT Assets (CMDB &CI) MGMT, Desktop administration task.
• Monitor and trouble shoot network performance, including network congestion, connectivity issues and security threats.
• Manage network related projects, including upgrades, migrations and expansions.
• Repairing hardware problems, software issues and net working problems.
• Assets recording (New & updates) time reports for services desk items.
• Regular site visit to all client sites.
• Providing technical support on site or via remote access systems.
• Regular reporting to line Manager and Perform other duties as asked by line Manager.

Who Can Apply?

Qualification

• Bachelor’s degree in Information Technology.

Experience

• Minimum 6 years in Operating Systems support, end user network or device troubleshooting & support.
• Must have extensive Office 365 experience, all applications, with administration exposure.
• Must have experience in Cloud, Data Center Management experience, VMware experience.

Lingual Skills

• Fluent in Arabic and English.

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