Employee Experience Program Manager Citibank UAE

Citibank UAE is presently accepting applications from suitable candidate for the job role of Employee Experience Program Manager. This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering.  The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.

Responsibilities of Employee Experience Program Manager

• Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
• Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
• Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.
• Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.
• Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
• Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
• Review and present designs and support decisions using an evidence-based approach.
• Measure, monitor and report impact and progress to senior stakeholders.

Requirements of Employee Experience Program Manager

• Bachelors degree in Business, Accounting, Finance or in economics.
• 10 years plus experience.
• Business line experience desirable with previous accountability for driving client experience initiatives preferred.
• Experience designing and leading workshops to brainstorm, collaborate across multi disciplinary teams.
• Extensive background in user experience design.

Skills and Knowledge Desired

• A desire to understand human behavior and analyze activity.
• Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey mapping, usability testing).

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