E Services Manager Ajman University UAE

Full time @Ajman University posted 11 months ago
  • Ajman, UAE View on Map
  • Post Date : January 18, 2024
  • Apply Before : July 20, 2025
  • Salary: د.إ800,025,000.0 - د.إ800,025,000.0 / Monthly
  • 0 Application(s)
  • View(s) 30
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Job Detail

  • Job ID 4435
  • Career Level  Senior
  • Experience  Fresh
  • Gender  Female|Male

Job Description

E Services Manager at  Ajman University is responsible for the development and implementation of a plan to improve the use of technology in learning and teaching at AU. S/he will be working closely with the Director of IT and Deans. Maintain a high level of training and support for staff in the effective use of IT services, including the use of technology in the classroom for faculty members. S/he will demonstrate the necessary skills for this role. The E Services Manager will be reporting to the Director of IT.

Responsibilities of E Services Manager

  • Lead the development of e learning enabling all staff/faculty to feel confident in its delivery.
  • Work in partnership with the deans and managers to support the drive of AU digital environment.
  • Develop the annual plan for this area of work that supports the AU’s strategic plan.
  • Coordinate with the service provider on the used technology and make sure it is functioning as expected.
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Coach and help develop team members; Motivate team members and help resolve dysfunctional behavior and facilitate problem solving and collaboration.
  • Intervene when necessary to aid the team in resolving issues and ensures effective technology strategic planning and implementation and ensure discussions and decisions lead toward closure.
  • Prepare Agendas, hold bi weekly meetings and send the minutes of meetings for all of my team members.
  • Assure that the team members have the necessary technical education and training to effectively participate in the team.
  • Encourage creativity and skills improvement.
  • Assist in preparing the Office of Information Technology budget.
  • Contribute to the development and implementation of long term plans, goals and objectives to achieve the section’s technology priorities.
  • Manage and coordinate with the service provider of the used LMS such as, but not limited to, the following:
    • Plan for and arrange system patches and building block upgrades.
    • Plan for and organize all usage scenarios of the LMS.
    • Content copying of already developed courses.
    • Develop and maintain LMS databases and integration with other systems.
    • Work with other team members to update and implement disaster recovery plans.
  • Analyze processes to find areas in which improvements can be made and efficiencies gained.

Job Requirements of E Services Manager

  • Bachelor’s degree in a computer related field such as computer science or computer engineering.
  • Professional/Job Related Certificates.
  • Minimum of 6 years in the field.

Skills & Knowledge Desired

  • Knowledge of troubleshooting. Leadership, Management skills.

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