E Services Manager at  Ajman University is responsible for the development and implementation of a plan to improve the use of technology in learning and teaching at AU. S/he will be working closely with the Director of IT and Deans. Maintain a high level of training and support for staff in the effective use of IT services, including the use of technology in the classroom for faculty members. S/he will demonstrate the necessary skills for this role. The E Services Manager will be reporting to the Director of IT.

Responsibilities of E Services Manager

• Lead the development of e learning enabling all staff/faculty to feel confident in its delivery.
• Work in partnership with the deans and managers to support the drive of AU digital environment.
• Develop the annual plan for this area of work that supports the AU’s strategic plan.
• Coordinate with the service provider on the used technology and make sure it is functioning as expected.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Coach and help develop team members; Motivate team members and help resolve dysfunctional behavior and facilitate problem solving and collaboration.
• Intervene when necessary to aid the team in resolving issues and ensures effective technology strategic planning and implementation and ensure discussions and decisions lead toward closure.
• Prepare Agendas, hold bi weekly meetings and send the minutes of meetings for all of my team members.
• Assure that the team members have the necessary technical education and training to effectively participate in the team.
• Encourage creativity and skills improvement.
• Assist in preparing the Office of Information Technology budget.
• Contribute to the development and implementation of long term plans, goals and objectives to achieve the section’s technology priorities.
• Manage and coordinate with the service provider of the used LMS such as, but not limited to, the following:
  • Plan for and arrange system patches and building block upgrades.
  • Plan for and organize all usage scenarios of the LMS.
  • Content copying of already developed courses.
  • Develop and maintain LMS databases and integration with other systems.
  • Work with other team members to update and implement disaster recovery plans.
• Analyze processes to find areas in which improvements can be made and efficiencies gained.

Job Requirements of E Services Manager

• Bachelor’s degree in a computer related field such as computer science or computer engineering.
• Professional/Job Related Certificates.
• Minimum of 6 years in the field.

Skills & Knowledge Desired

• Knowledge of troubleshooting. Leadership, Management skills.

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