E-Commerce Web & Mobile Controller Emirates Airlines

Emirates Airlines is presently hiring skilled and devoted candidate for job role of E-Commerce Web & Mobile Controller System & Ops in Dubai. The role holder will be responsible for the development of Emirates Online Sales Development (EOL) and other department products, ancillary services and applications on Emirates Web & Mobile platforms to support revenue objectives in line with the Emirates Commercial strategy. This includes assessing and understanding business and systems requirements, product research, customer usability, regulatory changes, business impact assessment, business case and services development to support these products and services development. Co-ordinate activities between stakeholders of EOL teams (Sales, Products) as well as relevant departments (such as CCMB, RO, Skywards, EKAS etc.) to ensure all products, services and ancillaries are delivered and utilized to their full potential to meet applicable online targets set for the product or service.

Duties of E-Commerce Web & Mobile Controller

• Contribute to EOL’s (Emirates Online) Web & Mobile systems vision. Strategy in terms of products (shopping, experience, payment, fulfilment and self service for core flights & ancillary offerings), tools, platforms, services. Continuously improve to deliver and power the Web & Mobile products and services strategic vision and meet the online target objectives.
• As SME & Business Project Manager, transform business requirements into functional and technical product specifications and documentation. Ensure implementation and delivery from IT and service providers.
• Contribute to the flight and ancillary products technical definitions and designs. Collaborate with peer business & IT stakeholder groups for planning and delivering through the product lifecycle until deployment. This includes designing and maintaining EOL’s ancillary products business rules and fares in the Merchandising Engine (FLX-M). As well as other products parameters in internal tools.
• Collaborate with IT (Architecture, Engineering & Service Management Teams). Ensure the requirements are balanced to deliver a scalable, user experience optimized, stable and performant technology product, that continually meets business needs. Ensuring Non-Functional Requirements and system enablers are considered.
• Contribute to the EOL Web and/or Mobile initiatives Work Programme (both enhancements and projects) and their specific channels backlogs, help prioritise the features for delivery / release and support the release management plan.

What You Will Do More

• Support and continuously improve EOL’s 40+ functional features enabled through the Internet Booking Engine (IBE), Manage My Booking (MYB), Online Check-In (OLCI) sub-components.
• Suggest and implement corrective, adaptive and proactive changes to achieve improvements in availability, performance and capacity of EOL?s systems, applications and operations. In addition, streamline the incident management and support processes to minimise incident occurrences and reduction of recurring faults.
• Provide comprehensive support to EOL?s customers by administering support to R&CC. Other stakeholders in order to optimise online (IBE, MYB, OLCI, Redemption etc) passenger revenue and online customer service levels across EOL channels (Desktop, Mobile and Apps). Coordinate with all necessary departments (including Corporate Communications, Skywards, Finance, CASA and IT Support). Assist in identifying online customer issues and pain-points with the aim of continually improving E-Commerce processes and systems.
• Provide support on analytics and reporting for internal EOL teams and wider organisation. Leverage insights to drive optimisation of current and any future products through tactical and/or strategic initiatives tying them closely with the commercial strategic priorities.

Requirements for Role of E-Commerce Web & Mobile Controller

The requirements for the job role of E-Commerce Web & Mobile Controller are as under:

• Degree or Honours (12+3 or equivalent).
• 5 years experience in an airline or Airline IT provider (must) or other Digital / E-Commerce environment.
• Experience in developing Web and Mobile sites and Apps, including background using and managing advanced interactive technologies.
• Experience and proficiency in managing ancillary business rules via Merchandising engine (ideally FLX-M) is required.
• Experience in an airline or an Airline IT provider.
• Experience in product development is desirable.

Knowledge & Skills Desired

• Knowledge of commercial and business processes related to airline reservation, fares/pricing and ticketing is desirable.
• Knowledge of airline practices and regulatory environments as they pertain to the Internet is desirable.
• Business Project management skills. A systematic and logical approach to problem solving and a capacity to work around problems.
• Ability to adapt and respond quickly to a fast-changing environment.

Partnerships Controller Emirates Airlines