E-Commerce Specialist Etihad Rail Abu Dhabi

E-Commerce Specialist at Etihad Rail is a crucial role in managing and optimizing their online platforms to maximize revenue and improve the overall digital customer journey. Reporting to the Head of Marketing and E-Commerce, this position requires a strategic thinker with a strong understanding of e-commerce trends and user experience principles.

Duties of E-Commerce Specialist

Job Specific Duties

•  Collaborate with the Head of Marketing and E-Commerce to develop and execute comprehensive e-commerce strategies aligned with business goals.
• Identify opportunities for online revenue growth and customer engagement.
• Oversee the day-to-day operations of e-commerce platforms, ensuring optimal functionality and user experience.
• Work with internal teams and external vendors to implement enhancements and resolve technical issues.
•  Manage product listings, ensuring accurate and compelling descriptions, images and pricing.
• Implement merchandising strategies to highlight key products and promotions.
• Analyze the digital customer journey and implement improvements to enhance user experience and drive conversion.
• Collaborate with UX/UI designers to implement user-centric design elements.
• Collaborate with the marketing team to align e-commerce strategies with broader marketing initiatives.
• Implement online promotions and campaigns to drive sales.
• Monitor and analyze e-commerce performance metrics.
• Generate regular reports to evaluate the effectiveness of strategies and identify areas for improvement.
• Collaborate with customer support teams to address e-commerce-related inquiries and issues.
• Implement strategies to enhance customer satisfaction and loyalty.

Safety Responsibilities

• Comply with those elements of the Etihad Rail Operating environment, health and safety management system and other company documents where specific responsibility is identified with the role or as a general requirement on all employees.

Security Duties

• Being aware of the current policies and procedures and their responsibilities for protecting corporate assets.
• Using corporate resources only for intended purposes as defined by policies and procedures of Etihad Rail.
• Being accountable for their actions relating to their use of all assets.

Requirements of E-Commerce Specialist

• Bachelor’s degree in Marketing, Business, or a related field. E-commerce certifications are a plus.
• Proven experience 5+ years in e-commerce management, preferably in the transportation or travel industry.

Skills & Abilities

• Strong understanding of e-commerce platforms, user experience and digital marketing.
• Analytical mindset with proficiency in using analytics tools.
• Excellent communication and collaboration skills.
• Detail-oriented with a focus on customer satisfaction.

Digital Marketing & Ecommerce Specialist

Rolling Stock Engineer Etihad Rail Abu Dhabi