E-Commerce Manager, Nestlé Dubai UAE

Nestlé is looking to hire a E-Commerce Manager for their fastest growing operating unit Nespresso in Dubai. Nestlé is the largest food and Beverage Company in the world. This job has been  published on Nestlé’s careers page and desirous candidates meeting the eligibility criteria can apply at this open position to become part of the globally renowned company.

Job Purpose of E-Commerce Manager

• Owns and leads the digital path to purchase journey of our customers from Acquisition to Sales & Retention.
• Collaborate and engage with Retail & Marketing Managers in building the roadmap and strategy on digital acquisition and E-Commerce Activities.

Responsibilities of E-Commerce Manager

Drive E-Commerce to increase visits & engagement at Nespresso

• Manage the Local E-Business Strategy to reach conversion, Sales & Customers Satisfaction Objectives.
• Accountable to deliver Marketing& Commercial Activities on time.
• Accountable to optimize E-Merchandising and Customer Journey leveraging CRM insights and  guidance to increase conversion and average Basket size.
• Ensure a continuously fast, relevant, bug free user experience on all digital touch points, following international E-Business guidelines.
• Design and manage the yearly plan in cooperation with Head Quarters E-Commerce Teams including campaigns integration, new features implementation & Platform roll out.
• Manage Any E-Commerce Roll out including new user experiences in UAE Market.
• Monitor external and Site centric indicators to report and consolidate digital KPIs.
• Escalate any major issues affecting conversion rate, new member’s activation, or volume of online sales to the relevant stakeholders.

Drive E-Commerce Operations

• Accountable to ensure the Brand Equity is protected on E-Touchpoints.
• Accountable to ensure all E-Business Activities and KPIs are tracked.
• Accountable to centralize All E-Commerce Needs and initiatives at Market Level.
• Accountable to ensure seamless operations within the United Arab Emirates.
• Offer local customers  an integrated Omni-Channel user experience.

What You Will Do

Develop People and Team

• Establish the appropriate organization in line with the Operational Plan and the international guidelines.
• Recruit, develop, engage, and lead a team to deliver superior performance and results.
• Manage the development and evolution of the E-Commerce Team and Function within the UAE Market.
• Ensure local E-Commerce Function training capabilities are identified and developed.

Ensure Compliance

• Apply All E-Channel Nespresso guidelines at a Market level.
• Ensure all legal terms and conditions are compliant in line with the labor laws.
• Implement all action plans following any market assessment.

Manage the E-Commerce Channels Performance

• Manage the Channel Performance Vs Operational Plan.
• Manage the Channel Operational Performance budget for the Market and establishing budgets and monitoring costs.

Eligibility Criteria

Qualifications & Experience 

• Bachelors degree in E-commerce / Business / Similar role.
• +7 Years of experience in E-Commerce.
• People Management Experience and Leading teams.
• Stakeholder management in a Matrix Organization.

Skills & Knowledge Desired

• Curiosity and ability to generate creative Ideas.
• Excellent interpersonal & Communication Skills.
• Analytical & Strong decision Making skills.
• Fluency in Arabic & English.

Commercial Manager, Nestlé UAE