As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. There is no gender restriction for this job, both males and females can apply for this job.

Responsibilities of Duty Manager

• Occupy the hotel lobby and other public areas, particularly at busy times.
• Engage Guests in conversation and provide general assistance.
• Manage, record, and resolve promptly all Guest complaints.
• Meet and greet VIP Guests and major corporate clients upon arrival.
• Coordinate the services and special facilities provided to long-stay Guests.
• Understand all credit procedures and ensure they are applied.
• Stay current with all hotel products, services, policies and emergency procedures.
• Monitor Guest satisfaction reports and implement actions to improve results.
• Handle, record and follow through with management issues or emergencies that arise.
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Requirements of Duty Manager

• A degree or diploma in Hotel Management or equivalent
• 3+ years previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property.
• Previous role as a senior supervisor or Duty Manager in a similar quality hotel is a plus.

Skills and Knowledge Desired

• Good knowledge of Health and Safety and security procedures.
• Calm, efficient and the ability to work well under pressure.
• Excellent leadership skills and exceptional communication skills.
• A passion for delivering exceptional levels of guest service.
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector.

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