Job Description
Duty Manager Retail Electronics Store at Sharaf DG LLC in Ground Floor, Al Hilal Building, 34B Sheikh Rashid Rd, Garhoud , Dubai, UAE will manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top line. This is a Senior level full time job. And salary can range between 10000-25000 AED/month.
Responsibilities of Duty Manager
- Lead, inspire and motivate store teams to achieve top line target and front end margins.
- Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency.
- Checking the display and merchandising of stock (e.g. correctness of price ticket).
- Ensure that the prices changes are updated and reflected correctly on the merchandise.
- Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store.
- Ensure that the stocks/merchandise are received on time at the floor from inventory.
- Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation.
- Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise.
- Tracking the conversion rates at the department level/individual level.
- Responsible for handling and resolving escalated customer complaints and queries.
- Responsible for tracking and resolving queries on returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries.
- Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager.
- Training & Succession planning of the team members.
- Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
- Check staff’s grooming/discipline and punctuality.
- Adherence to the checklists and processes (staff discount policy, store opening/closing etc.)
- MAMR adherence.
- Conducting One O Ones on a regular basis.
Requirements for Role of Duty Manager
- Preferably Graduate, Professional Certifications Retail Management.
- 3+ years of experience in Retail Electronics background and 1 year of people management
Skills And Knowledge Desired
- Customer Focus.
- Result Orientation.
- Team Work.
- Leading People.
- Communication.
- Business Acumen.
- Problem Solving.
Attached Files
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