Job Description
Duty Manager at Pullman Dubai Jumeirah Lakes Towers Hotel & Residence Accor is responsible to manage hotel operations during shifts, including guest services, staff supervision, and handling any issues or emergencies that may arise.
Responsibilities of Duty Manager
- Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition.
- Assist the Director of Front Office in all aspects of his/her duties.
- Ensure repeat guests and other VIPs receive special attention and recognition.
- Control room availability, room types, accuracy of room count and rate categories.
- Maximize occupancy, revenue & average rate while maintaining high service standards.
- Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to.
- Liaise closely with the Director of Housekeeping to ensure special guest needs, amenities and other room-related requests are met.
- Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out.
- Know system recovery procedures.
- Interpret computer reports and compile relevant statistics for front office.
- Approve upgrades and special amenities in absence of manager.
- Maintain inter departmental relationships to ensure seamless customer service.
- Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival.
- Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements.
- Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance.
- Work with Finance in the preparation and management of the department’s budget.
- Adhere to OH&S policies and procedures and ensure all direct reports do the same.
Requirements of Duty Manager
- Degree from School for Tourism & Hotel Management.
- 2-3 years of experience in similar role.
Skills and Knowledge Desired
- Good organisational skills.
- Good level of engagement with residents.
- Ability to manage a multi cultural workforce.
- Excellent leadership & communication skills.
- Display high levels of integrity, dedication and support for continuous improvement.
- Flexible management style to meet the challenges of a changing work environment.
- Good knowledge of the entire Front Office Operations.
- Must be a self starter, coach & mentor who can motivate the Team to perform their best.
- Knowledge of Opera Property Management System preferred.
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