Duty Manager, Jumeirah Beach Hotel UAE

Jumeirah Group presently has a job opening for eligible candidate for position of a Duty Manager (Front Office). The aspiring candidate will work at front office at Jumeirah Beach Hotel in Dubai (subsidiary of Jumeirah Group). This job has been posted by Jumeirah Group on 3 November 2023 and is now open for all desirous candidates.

Job Purpose of A Duty Manager

Ensure the efficient and smooth operation of the front office department, which is often the first point of contact for guests at a hotel or resort.

Duties of a Duty Manager

• To ensure a smooth and efficient running of the hotel operation especially the front office department.
• To handle and resolve guest complaints.
• To assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Departments operation and communication.
• To assist in maintaining and / or develop agreed standards consistently within the Front Office department.
• To assist in maintaining and / or develop agreed operating procedures involved in the Front Office and to ensure that front office colleagues adhere to the correct procedures as laid down in the operating manuals.
• To set high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the management and interdepartmental co-operation.
• To maintain close relations with all VIP guests in and out of house and responds accordingly to all their needs and demands.
• To respond quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters and to follow up to ensure complete guest satisfaction.
• To ensure total compliance with standards of operation and financial compliance.
• To ensure accurate and efficient billing procedures, including the proper handling of cash and credit card transactions.

Who Can Apply?

Qualification

• Bachelor’s degree in Hospitality Management or relevant field from an accredited and renowned University.

Experience

• Minimum 3 years reception experiences at 5* luxury hotel.
• Minimum 1 year supervisory level experience or above in 5* luxury hotel in Middle East.

Skills & Knowledge Desired

• Proficient in spoken and written business English.
• Effective communication skills with all levels of colleagues and management at all levels.
• Excellent knowledge of Opera PMS, preferably Opera Cloud.

Duty Manager, Jumeirah Al Naseem