Duty Manager Front Office Zabeel House The Greens Jumeirah

An opportunity has arisen for a Duty Manager to join amazing Front Office Department in Zabeel House by Jumeirah The Greens. The main purpose of the role is to represent the management of the hotel during evening and night hours in all issues that require immediate attention or supervision in the hotel and is responsible to supervise all Front Office colleagues ensuring a smooth operation and maximum guest satisfaction in all areas.

Responsibilities of Duty Manager

• Supervises all operational areas, ensuring that all hotel guests and visitors receive an optimum level of service and care at all time and procedures & policies are followed.
• Handles guest feedback in effective and efficient manner and resolves guest complaints.
• Checks all VIP arrivals allocation for the evening, night and next morning arrivals.
• Inspects the rooms for cleanliness, maintenance and preference set-up
• Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction.
• Oversees and completes any outstanding Front Office duty issues as per the handover.
• Responds to any requests made to the Front Office duty phone & assumes responsibility for any urgent matters on behalf of Executive Management.
• Assumes the role of controller in case of emergency situations until relieved by senior management.
• Conducts daily standard and quality checks as per checklist.
• Maintains a high morale and productivity as well as good communication within the Front Office as well as between other departments.
• Develops colleagues, Team Leaders by delegating tasks and then empower and coach them making sure they achieve the desired results.
• Monitors and control the booking situation and room availability of the day and handle booking out guests in case of an overbooking situation.

Requirements of Duty Manager

• Possess Hotel Management Degree.
• 1-2 Previous Duty Manager or Supervisory experience.
• Minimum 02 years hotel leadership experience, including Guest Service Supervisory/Management experience.

Skills and Knowledge Desired

• English and preferred at least one additional foreign language (European preferred)
• Opera knowledge
• Have Emergency Controller qualifications.
• Able to converse and resolve guest complaints/issues in a calm and professional manner.

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