Duty Manager Front Office Jumeirah Al Naseem

An exciting opportunity has arisen for a Duty Manager Front Office in Jumeirah Al Naseem. The job holder will be responsible for overseeing front office operations and ensuring exceptional guest experiences at Jumeirah Al Naseem hotel.

Responsibilities of Duty Manager

• To represent the management of the Resort outside normal office hours and to supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas.
• Ensure that all related policies & procedures are followed by Front Office Colleagues.
• Manage the Jumeirah loyalty program “Jumeirah One” (i.e. follow up on pending points, carry out training).
• Attend daily handover briefings before the beginning of every shift as well as departmental communication meetings.
• Control the booking situation of the day and handle booking out guests in case of an overbooking situation.
• Assist the Team Leaders when necessary (i.e. with checking Registration Cards, Group Check-ins).
• Record relevant details of any major incident and important information in the guest feedback report.
• Complete a check on input standards (guest profiles, market, source and channel codes) on a daily basis, highlighting any problem to the Assistant Front Office Manager and taking action to ensure continual improvement.

Requirements of Duty Manager

• Bachelor’s degree in hospitality management or a related field.
• A minimum of 2 years experience in the same position in a 5-star hotel.

Skills and Knowledge Desired

• Clear and effective communication skills in English and proficiency in at least one of the following languages: Arabic or Russian.
• Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.

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