Duty Manager DAMAC Group UAE

DAMAC Group presently has a job opening for suitably qualified candidate for position of a Duty Manager in DAMAC Executive Heights, TECOM, PO Box 2195, Dubai, UAE. This is a Senior level full time role. For this position salary ranges from 10000-22000 AED, which may be slightly negotiable during the interview process.

Duties of Duty Manager

• Comprehensive knowledge of the Hotel, including all departments, services and outlets.
• Handle guest complaints effectively.
• Relieve the Night Manager during vacations.
• Conduct trainings on quality awareness for all team.
• Maintain privacy of all guests.
• Conduct spot checks on profile quality in Opera and ensure team is adhering to the established profile entry standards.
• Prepare the weekly roster as well as the monthly attendance sheets for the Front Stage Team.
• Control lieu days and public holidays accumulation.
• Attend daily shift briefings and monthly communication meetings.
• Control the overbooking situation of the day and handle the booking out of guests as needed.
• Assist the team leaders when necessary.
• Meets, welcomes and bids farewell to VIP and regular guests.
• Assist with escorting of VIP and regular guests.
• Full awareness of VIP arrivals and departures of the day.
• Ensures that VIP in-house guests are contacted at least once during their stay.
• Inspect the rooms of all VIP guests prior to their arrival at the hotel.
• Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and suite guests.
• Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues.
• Sign rebates and paid-outs for cashiers, confirming that sufficient back-up and justification has been provided.
• Perform any additional duties as requested by Senior Management.
• To be fully trained as First Aider for emergency situations.
• Full awareness about Fire, Health & Safety of Paramount Hotel.
• Check the room allocation for the next day arrivals.
• Ensure probationary and yearly appraisals are conducted.
• Ensures the lobby desks are free of clutter and are well stock.

Eligibility Requirements for Role of Duty Manager

The requirements for the job role of Duty Manager are as under:

• Front Stage Operation certificate holder/Bachelor or Master Degree in a given field.
• Minimum 3 years in a 5 star hotel with a minimum of 500 rooms.
• Experience in multi-cultural environment.

Skills Desired

• Strong team leading & Guest Relation Management skills.
• Minimum 1 other language (Arabic, Russian, Chinese, French, Spanish, German, Italian).

Runner DAMAC Group UAE