Duty Manager at Waldorf Astoria International Financial Centre Hilton Dubai

A Duty Manager at Waldorf Astoria Dubai International Financial Centre, works closely with Guests to greet, and assist with the enquiries, especially when VIP Guests, long-stay Guests, and others in the hotel lobby.

Responsibilities of Duty Manager

  • Occupy the hotel lobby and other public areas, particularly at busy times.
  • Engage Guests in conversation and provide general assistance.
  • Manage, record, and resolve promptly all Guest complaints.
  • Meet and greet VIP Guests and major corporate clients upon arrival.
  • Coordinate the services and special facilities provided to long-stay Guests.
  • Understand all credit procedures and ensure they are applied.
  • Stay current with all hotel products, services, policies and emergency procedures.
  • Monitor Guest satisfaction reports and implement actions to improve results.
  • Handle, record and follow through with management issues or emergencies that arise.
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Requirements of Duty Manager

  • A degree or diploma in Hotel Management or equivalent.
  • 2+ years previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • Previous role as a senior supervisor or Duty Manager in a similar quality hotel is a plus.

Skills and Knowledge Desired

  • Good knowledge of Health and Safety and security procedures.
  • Calm, efficient and the ability to work well under pressure.
  • Excellent leadership skills and exceptional communication skills.
  • A passion for delivering exceptional levels of guest service.
  • Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector.
  • An in-depth knowledge of the hotel, leisure or service sector.

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To apply for this job please visit jobs.hilton.com.

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