Duty Manager Anantara Hotels & Resorts

Responsibilities of Duty Manager

• You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.
• Overseeing the daily operations of the hotel to ensure smooth functioning.
• Addressing and resolving guest complaints and requests promptly and professionally.
• Coordinating with various departments to maintain high standards of service.
• Ensuring compliance with all hotel policies and procedures.
• Supervising and supporting front desk operations, including check-ins and check-outs.
• Handling emergency situations with efficiency and calmness.
• Monitoring and maintaining the safety and security of guests and staff.
• Assisting in staff training and development to enhance service quality.
• Managing administrative tasks and maintaining accurate records.
• Acting as the point of contact for both guests and staff for assistance and information.

Requirements of Duty Manager

The requirements of Duty Manager are as under:

• College degree in hotel management or related field
• 4-5 years of previous experience in Front Office as  Duty Manager for at least 2 years

Skills and Knowledge Desired

• Strong communication skills in English as well as other language skills such as German/Italian/Chinese/Arabic languages .
• Ability to work under pressure.
• Positive Attitude.

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