Job Detail
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Job ID 6667
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Career Level Intermediate
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Experience 3 Years
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Gender Male Female
Job Description
Flydubai, a State-owned airline of UAE is seeking qualified individuals for the post Airport Services Duty Manager. The Selected candidate will join Flydubai’s team and contribute in providing exceptional customer services and Operational excellence. Established in 2008, the Airline began its independent operations in 2009. Presently, it flies to over 100 destinations across Asia, Europe, Africa and Middle East. Flydubai has employed more than 4,650 personnel from 136 countries. The diversity of its team is a true reflection of the Cosmopolitan city of Dubai.
Role of Airport Services Duty Manager
An Airport Services Duty Manager at Flydubai provides H24 Management coverage to oversee the daily Operations of Flydubai from the main hub station of DXB. He will support the Station Manager by taking day-to-day responsibility for Organizing and Directing the on duty team of Airport Services Supervisors and Agents, and Overseeing the delivery of contracted suppliers.
Responsibilities of Airport Services Duty Manager
- Ensuring the delivery of agreed Service Level Agreements/Standards on a shift basis through the team as well as individually. Monitoring and Recording local performance, giving feedback and Coaching to staff.
- Support the Airport Service team in dealing with Customer issues, and/or Operational difficulties.
- Aim to resolve Difficulties to the Customer’s satisfaction to reduce Consumer complaints and Associated costs. Be proactive in dealing with Difficulties to minimize Customer inconvenience.
- Monitor customer areas of the operation on a regular basis throughout the shift, being available & flexible in dealing with Customer enquires/issues and reflecting the high standards of service at all times.
- Ensure daily briefings take place to inform staff of relevant issues, including Safety, Punctuality and Service.
- Monitor the overall Operation performance, focusing on areas of concern.
- Ensure Adequate levels of staff & resource are available to deal with operation.
- Roster adequate trained staff to cover the operation, allocating leave ad overtime to maintain standards, with an awareness of Budgetary constraints.
- Compliance with HR policies & procedures, relating to Attendance Management, Disciplinary & Discrimination.
- Manage own time according to operational need, ensuring that all areas of the airport operation are covered on shift.
What you’ll do
- Ensure Security Regulations are enforced, including Security Questioning at point of check-in, passenger profiling, correct procedures for passenger baggage reconciliation.
- Monitor the Performance and Compliance of security subcontractors/providers.
- Conduct staff appraisals, giving fair and constructive feedback on a regular basis.
- Maintain Adequate stock for all areas, demonstrating good stock control and minimal wastage.
- Ensure responsible handling and control of accountable documents and cash on a shift basis.
- Communicate and enforce safety regulations. Make sure work areas are safe and take responsibility for hazards.
- Ensure all work and Customer areas reflect Flydubai standards.
- Monitor booked loads and ensure the Supervisory team have planned strategy to pre-empt overbooking or weight problems.
- Ensure all staff are fully aware of local and Flydubai Emergency Procedures, and the communication action process for any incidents with significant potential Customer or Media impact.
- Liaise with all stakeholders on a regular basis to maintain service standards. Deal with any shortcomings in a timely and Pro-active manner to avoid Reoccurrence.
- Capture and record daily Operational Statistics.
- Act as an Ambassador for Flydubai at all times and as a ‘role model’ for the Airport Service Team.
Education & Experience
- University Degree.
- 6 years + Airline/Handling Agent Experience.
- 3 years + Supervisory/Management Experience.
Knowledge & Skills
- Broad Knowledge and Experience in Airport operations.
- General Knowledge of Load Control, DCS & Ticketing.
- Must be fluent (oral, aural and written) in English – Arabic is desirable.
- Proven Interpersonal, Motivational skills together with Excellent Communication skills.
- Ability to assess, process and problem solve under pressure.
- Demonstrated ability to lead a team.
- Demonstrated ability to build external relations.
- Cultural awareness.
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