Duty Manager Accor Hotels UAE

Ibis World Trade Centre Dubai is presently recruiting suitably qualified and skilled candidate for the role of Duty Manager. The opening of Resort is scheduled this month, so this vacancy has been posted by the hotel for desirous applicants to hurriedly apply and make use of this fleeting opportunity.

Responsibilities of Duty Manager

• Responsible for the sales, the organisation and the quality of the services delivered to the customer for the Front Office department.
• Handle different guest challenges and situations and be part of the first response emergency team.
• Attend VIP’s arrival.
• Receive and deal with verbal complaints; forward to Front Office Manager when necessary.
• Communicates directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• Ensuring the Telephone Centre is working properly at all times and minimizing the number of abandoned calls
• Maintain and improve quality service in Front Office.
• Be aware of room status and also the competitors’ status.
• Optimise the occupancy rate and average room rate.
• Check the management of “no-show”
• Ensure that all entries in the logbook are read and followed up if necessary.
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage.
• Check credit limit report and follow up accordingly.
• Check discrepancy report and action accordingly.
• Aware about local requirements (follow up and responsible for DTCM and Police requirements).
• Train junior team member and co-ordinate the monthly on the job training for the whole department

Requirements of Duty Manager

Requirements of Duty Manager are as under:

• Bachelors degree in the relevant field.
• 2-3 years of experience in the relevant field.
• Guest focused personality is essential, experience is an asset
• Prior experience working with Opera or a related system

Skills and Knowledge Desired

• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus
• Good interpersonal skills and self-confident
• Good sales skills
• Dynamic
• Good presentation
• A thorough and organised approach.

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