Doorman / Luggage Porter Melia Desert Palm Dubai

As a Doorman / Luggage Porter at Melia Desert Palm Member of Melia Collection, you’ll be responsible to represent hotel and country to guests from all over the world. As a job holder you’ll be responsible to treat guests and colleagues with respect and work hard together to deliver the highest quality of service to all.

Responsibilities of Doorman

• Welcome and acknowledge all guests according to company standards.
• Escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co-workers and treat them with dignity and respect.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• To attend hotel events, daily shift briefings and training to improve professional skills.
• Perform other reasonable job duties as requested by Supervisors.

Requirements of Doorman 

• Secondary education.
• 1 year experience in similar role.

Skills and Knowledge Desired

• Good interpersonal skills.
• Good Communication Skills.
• Very presentable and well groomed.
• Very attentive and be able to think on their feet.
• Extremely agile as the job demands speed and efficiency in its execution.

Doorman One&Only One Za’abeel Kerzner Dubai

Tagged as: Door man