Director of Wellbeing Operations Jumeirah Group Dubai

An opportunity has arisen for a Director of Wellbeing Operations to join Jumeirah Group. The job holder will be responsible to oversee the management and implementation of all wellness-related initiatives and services, ensuring the overall health and satisfaction of guests.

Responsibilities of Director of Wellbeing Operations

• Drive annual revenue target for the Wellness operations of the Group, taking into consideration strategic objectives and market trends at global, regional, and local level.
• Update on market trends and practices while monitoring and analysing the offerings, pricing, and quality standards of the competition.
• Direct the introduction of products and services that will enhance the competitive advantage of the Business Units s and support the achievement of sales.
• Work closely with the Business Units and General Managers for the analysis of their requirements, local cultural characteristics.
• Market requirement and ensure the introduction of wellness solutions that will improve the guest satisfaction.
• Promote the brand image, and comply with the standards and guidelines of the Group.
• Introduce and implement annual wellness campaigns in collaboration with Group Sales & Marketing.
• Drive the operational performance standards for Localization Quality Assurance/Forbes/ Medallia.
• Evaluate and oversee the Group and key individual properties Key Performance Indicators.
• Review monthly group and evaluate performance with Corporate Finance business partner.
• Prepare the department budget and monitor the financial performance of Wellness operations versus.
• The budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon.
• Liaise with all Wellness/Spa Directors and Managers to consolidate quarterly wellness contents for brand social media.
• Guide the operating equipment selection throughout the guest journey from arrival to departure, including Arrival, Fitness, Relax, Hair/Nails, treatment suites, overnight lodges & retail.

Requirements of Director of Wellbeing Operations

• Bachelor’s Degree in Hospitality or relevant field from an accredited and renowned University.
• More than 5 years’ experience managing spa operations team, including corporate level, hotel, and pre-opening experience.
• Experience in developing corporate curriculum of measurable culture building initiatives and create management and associate development training programs incorporating training best practices.

Wellbeing Operations Director, Jumeirah Group UAE

Pool Technician Team Leader Talise Spa Jumeirah Al Qasr Dubai

Team Leader Food & Beverage Jumeirah Hotels & Resorts Dubai