Director Fulfillment at Chalhoub Group will be responsible for driving continuous improvement in all aspects of Distribution, Transportation, Retailer Operational Services, digital fulfilment and VAS along with revers logistics management for our Local Fulfilment Area. This is a Senior level full time job. And salary can range between 25000-55000 AED/month.

Responsibilities of Director Fulfillment

• Develop strategies and implement plans to improve and standardize all aspects of Chalhoub Group digital and Local Fulfilment operations.
• Contribute towards the achievement of Chalhoub Group Local Fulfilment strategic and operational objectives. Ensure operational processes stay within agreed upon budgets and timelines.
• Architecting all the system developments and technology required for all the systems involved in order fulfilment, distribution, “dark store”, returns and customer refund, Market place operations, DC consolidation / Partial delivery.
• Create and Develop the strategy for Localized fulfilment for the group companies and for their Joint Ventures, including NPS KPI improvement
• Create the winning strategy for UAE Localized fulfilment that allows Chalhoub to win in that market from day one !
• To build strong relations across digital/ Customer Service / Planning head / Buying / FSS office leadership teams.
• Build / implement and evaluate strategies to enhance their customer delight.
• Liaise with B&M business leads on how to reduce the store fulfilment cost and look for ways to improve the Service level agreement and increase efficiency levels.
• Build and execute strategies on how to handle and execute high seasonal spikes such as Cyber week / Ramadan / Super sale for their entire digital warehouse, internal fleet and 3 PL.
• Responsible for managing the entire order cycle to ensure customer satisfaction
• Executor of the OMS configuration that Digital team creates in commercial team.
• Develop strategies for optimizing last mile delivery operations, ensuring timely and cost-effective delivery to customers.

What you will do more

• Create the sustainability plan for the Localised fulfilment area
• Collaborate with logistics and delivery partners to enhance the efficiency and reliability of the last mile delivery network.
• Implement tracking and tracing systems to provide real-time visibility into the last mile delivery process.
• Collaborate with cross-functional teams to design and implement a user-friendly returns policy that aligns with the omni-channel strategy.
• Utilize data analytics to gain insights into return patterns and implement strategies to minimize returns.
• Implement inventory management strategies that balance stock levels across online and offline channels to prevent overstock or understock situations.
• Utilize data and forecasting tools to optimize inventory distribution and allocation based on customer demand.
• Ensure that inventory rebalancing is performed efficiently and in alignment with the overall omni-channel strategy.
• Identify and develop a portfolio of value-added services that enhance the overall customer experience, such as personal shopping assistance, curbside pickup, and in-store events.
• Collaborate with relevant teams to ensure that V.A.S offerings are seamlessly integrated into the omni-channel strategy and align with brand values.
• Identify, align (with Chief digital) and develop a portfolio of value-added services that enhance the overall customer experience, such as personal shopping assistance, curbside pickup, and in-store events.
• Collaborate with relevant teams to ensure that V.A.S offerings are seamlessly integrated into the omni-channel strategy and align with their values
• To become the “ambassador” of Chalhoub Operations community for localised fulfilment, with special focus on Digital part

Requirements for Role of Director Fulfillment

• Master’s Degree in Supply Chain or Industrial Engineering or any related principle.
• At least 10 years’ experience leading a Regional Fulfillment Function – First/Middle/Last Mile with a multi-brand Fashion or Beauty Business in UAE.
• At least 5 years’ experience with Inventory Management and redesigning inventory management logic.

Skills And Knowledge Desired

Excellent leadership capabilities – Servant Leadership.

Senior Fashion Consultant Maison Margiela Chalhoub Group Dubai