Digitization Manager, Emirates NBD

Emirates NBD presently requires a suitably qualified candidate for the job position of a Digitization Manager (Business Banking). This job has been posted on company’s career page on 23 October 2023 and is now open for all interested candidates.

Job Purpose of A Digitization Manager

• Improve digital servicing covering CRM, Core Banking and other ancillary systems used by Business Banking for seamless delivery of products and services to customers.
• Support with creation of business requirements document, testing new initiatives prior to launch.
• Liaise with TBS team for deployment of new features to strengthen the online channel offering.
• Support launch and drive adoption of new online services.
• Implementing customer campaigns to migrate customers from physical to digital channels.
• Increasing adoption of Business Online among existing and new customers.
• Track implementation of key projects, provide regular updates to senior management.
• Streamline existing processes to improve digital journeys.

Duties of A Digitization Manager

• Support with launching campaigns for digital adoption and migration from physical to digital channels.
• Identify customers using traditional channels & move them to online channels for day-to-day transactions.
• Work with key stakeholders to create digital journeys for services.
• Improve usage of CRM services by BUB RMs and service teams.
• Support team with building STP services on channels.
• Ensure training and rollout of new services.
• Work with CRM transformation team for rolling out new digital journeys for Business Banking clients.
• Work closely with IT on enhancements to existing systems for better delivery of services and rollout of new value proposition ideas e.g., Finacle/RBP configuration.
• Gather requirements and identify service gaps on Business Online for Business Banking clients.
• Work with TBS for all change requests on business online and ensure that development, testing and rollout happens in a smooth and timely fashion.
• Provide adequate inputs & training to the BUB RM’s to manage customer issues.

Who Can Apply?

Qualification

• Bachelor’s degree in relevant field.

Experience

• 3-5 years of previous experience in relevant field.

Skills Desired

• Strong English communication skills.
• Strong analytical and problem solving skills.

Manager Technology Audit & Enablement, Majid Al Futtaim UAE