Digital Support Specialist Miral Experiences Abu Dhabi

Miral Experiences is presently hiring for skilled and motivated candidate for job role of Digital Support Specialist in Abu Dhabi. This vacancy was announced by Miral Experiences on 6 December 2023. Candidates aspiring to become part of Miral should hurriedly submit their applications.

Duties of Digital Support Specialist

The duties of the role are as under:-

Projects & Initiatives Management

•  Assist with digital & technology project activities as required.
• Assist in implementing change requests at the Miral corporate work places.
• Maintaining good stakeholder relations.
• Tracking and managing work records.
• Compile job reports.

Service Delivery & Operations Excellence

• Support Miral daily digital and technology operations.
• Provide technical support on site or via remote access systems.
• Liaise with helpdesk & SME teams under the shared digital services model to deliver solutions and support daily operations.
• Work with external vendors and service providors on troubleshooting incidents, implementing changes and any other operations related tasks.
• Meet users to diagnose software or hardware issues.
• Own digital and technology incidents and liaise between multiple internal and external teams until closure.
• Work with 2nd level support teams to resolve incidents as they occur within proper SLAs
• Take ownership of incidents/changes.
• Act on the timely manner to resolve them whether reported (or assigned by Miral digital & technology team) via telephone, via e-mail or in-person until closure.
• If incidents/changes require 2nd level support, follow up until closure.
• Log, report and run all incidents and services requests in the ITSM tool.
• Maintain accurate details of all incidents and services requests through the complete lifecyle.
• Responsible for keeping all Miral IT faclities (MDFs & IDFs) at the highest standards and continuous monitoring.
• Ensure that all IT systems are functional and working properly at all times and maintain information security at the target level.
• Log new software/hardware inventory updates or communicate the same to the concerned at Miral.
• Archive documents related to IT operations or ask the concerned at Miral to do the same, such documents include (Quotations, POs, Delivery Notes, invoices, receipts, Manuals, Operational Guides, internal memos).
• Adhere to Miral IT, HR and security policies, procedures & workflows when dealing with any incident or change.
• Backfill other Miral Digital Support Specialists in case of Annual & Sick Leaves. This may include other workplaces.
• Offer solutions that meet the needs of Miral users.
• Act as an embassador of the digital and technology department.
• AV support in meeting rooms and executive offices.

Eligibility Requirements for Role of Digital Support Specialist

The requirements for the job role of Digital Support Specialist are as under:

• Bachelor’s degree from a recognized university in Information Technology Engineering or related stream.
• Minimum 5-7 years of experience in Information Technology environment, projects, service delivery and operations.
• Minimum 5-7 years of ITSM is a must- helpdesk experience.
• Minimum 3-5 years of experience in using incident management platforms is a must.
• Experience in implementing projects is a plus.
• ITIL v3 (or equivalent) Certification is a must.
• Project Management Certificate is a plus.

Skills & Knowledge Desired

• Fluency in English. Arabic is a plus.
• Assist with digital & technology project activities as required.
• Assist in implementing change requests at the Miral corporate work-places.
• Maintaining good stakeholder relations.
• Tracking and managing work records.
• Compile job reports.

Pastry Chef Miral Experiences Abu Dhabi