Digital Sales Representative Al Futtaim Retail UAE

Al Futtaim Group is currently seeking an experienced and qualified individual to take on the role of a Digital Sales Representative. The selected candidate will listen and engage proactively with customers through digital channels, identify the customers’ concerns, address their needs, and identify opportunities to generate sales and customer satisfaction.

Duties of Digital Sales Representative

• Typically, the work involves concrete tasks, where the role-holder is required to focus one at a time.
• Good competency with figures and data-mining calculations on Advanced excel, Google Analytics and other digital performance tools.
• Immediate/Planned approach depending on the urgency & need.
• The technical & business knowledge of the role-holder needs to be proficient with the tools & applications that they would require.
• All permissions need prior access request approvals from IKEA and Al-Futtaim group.
• To maintain Product Complaint protocols and processes.
• All problems faced by the role-holder are concrete and occur regularly.
• Often the role-holder is provided with guidelines, routines or procedures to solve most of the problems encountered.
• Leading strategic projects in a complex, global and multicultural environment and can make complex topics actionable, understood and supported.
• The role-holder is required to be watchful of minor changes or variations in processes in which they are involved and to make suggestions for improvement to their line manager.
• Collaboration is mainly for the purpose of coordinating input.

Requirements for Role of Digital Sales Representative

The eligibility requirements for role of Digital Sales Representative are as under:

• Bachelor Degree in relevant field.
• Minimum 2 years of experience in a similar role (E-Commerce and retail experience desirable).

Skills Desired

• Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale.
• A strong understanding of the products and services.
• Patience when handling tough cases.

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