BFL Group
BFL Group is currently looking to add a Deputy Store Manager (Preferred Arabic Speakers) to their team based in Dubai. The ideal candidate will have years of experience as a Deputy/Assistant Store Manager in a retail environment. A proven track record in achieving sales targets and building customer relationships is essential.
Responsibilities of Deputy Store Manager
- Directly report to the Store Manager and assist the same for the day to day activities of the outlet.
- Report to Store Manager all major issues took place during their absence and ensure smooth operations meanwhile.
- Ensure items are displayed according to type, size, color, etc. and packed.
- Report any maintenance & repairs required in the outlet.
- Ensure that deliveries are received complete and prepared for display promptly
- Ensure that you promptly receive complete deliveries and prepare them for display .and efficiently. Controlling the store inventory and ensuring the maintenance of the standards of goods.
- Coordinate with Merchandisers for repetitive/overstock items & their display.
- Deposit cash sales as required to the bank and prepare reports for the same. For any discrepancies, to immediately report/inform Accounts Department of the same.
- Ensure that the stock room is well maintained, clean and organized.
- Ensure that team members are well inform of the security procedure in the outlet and take the action.
- Handle customer’s complaints effectively and ensure their satisfaction.
- Process merchandise returns and exchanges as per the policies of the company.
- Order necessary shop supplies.
- Ensure that staff is punctual and consistent. Report to HR Department any staff frequently tardy and absent.
- Schedule staff rosters enabling the proper distribution of manpower within the outlet for smooth running of the operation.
- Uphold the image and build the reputation of the store by ensuring that the team is following the set SOP of the outlet and the BFL Group policies & procedures.
Requirements for Role of Deputy Store Manager
- A bachelor’s degree in business administration, retail management, or in a related field.
- 2-4 years of experience as a Deputy/Assistant Store Manager in a retail environment.
- Prior experience as a Supervisor, Deputy/Assistant Store Manager.
Skills And Knowledge Desired
- Energetic and enthusiastic with can do attitude.
- Good communication skills in English.