Deputy Boutique Manager Seddiqi Holding Dubai
Full time @Ahmed Seddiqi & Sons posted 2 months ago in Retail Shortlist Email JobJob Detail
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Job ID 17806
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Career Level Senior
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Experience 5-9 Years
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Gender Male Female
Job Description
Seddiqi Holding presently has a job opening for suitably qualified and experienced candidate for position of a Deputy Boutique Manager in Dubai. This is a Senior level full time role. For this position salary ranges from 15000-35000 AED, which may be slightly negotiable during the interview process.
Responsibilities of Deputy Boutique Manager
- Actively contribute and assist in developing strategies to increase store traffic; Promote brand awareness, establish market/store presence.
- Lead the team in executing an exceptional customer service experience and create memorable moments by exceeding their expectations; building meaningful and lasting customer relationships and increase and retain customer loyalty.
- Lead the team in executing an excellent after-sales experience and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
- Resolve customer complaints and responds to comments in a timely and professional manner.
- Drive and maximize sales performance of the team to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
- Communicate company set KPI’s; identifies and implements strategies to ensure performance standards are met for all the KPI’s.
- Analyze the store’s monthly performance, report current business trends.
- Maintain operations by ensuring compliance with company’s Standard Operating Procedure. Ensures that the team is knowledgeable and adequately trained in store operations procedures.
- Generates & analyzes sales reports and liaise with Brand Management and Merchandising teams to maximize stock potential. Submits daily invoices and sales recap to Finance.
- Ensures that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.
- Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service.
- Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Provides on-going training and development to the team in the area of operating standards, customer service and product knowledge.
What you will do more
- Develops team members by establishing specific performance objectives, regularly measuring performance and conducting evidenced performance review feedback sessions.
- Conduct monthly coaching/counseling sessions with your associates to review performance and provide constructive, timely feedback. Oversee annual review process for your team and set annual employee goals.
- Ensure a consistent and effective in-store onboarding experience for all new hires.
- Maintain awareness of market trends and competition. Shares recommendation with Line Manager.
Requirements for Role of Deputy Boutique Manager
- Bachelor’s degree in business administration, retail management, marketing, or a related field.
- 5-8 years of relevant experience, 2 of which in a managerial position in a luxury environment.
- Experience in luxury watch/ jewelry industry is mandatory.
Skills And Knowledge Desired
- Excellent interpersonal skills and the ability to build working relationships.
- Strong business development mindset, proactive in identifying potential new markets and customers.
- Proficiency in English language (mandatory), Russian is advantage.
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