Department Supervisor Level Shoes Chalhoub Group Dubai

Working as a Department Supervisor at Level Shoes (flagship brand linked to Chalhoub Group), candidate will be responsible for assisting the Department Manager in managing the team’s performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising and managing stock in accordance with the Company’s policies and procedures. Jamila Attari (Senior Talent Acquisition Associate) post this vacancy.

Responsibilities of Department Supervisor

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Follow all appropriate Retail policies, processes and standard operating procedures to ensure that work is done in a systematic and consistent manner.
• Build and maintain guest experience standards in order to build strong loyalty.
• Assist in the achievement of the store’s sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
• Execute and Participate in projects and community events and activities with minimal supervision.
• Stay ahead of latest trends, products & competitors and share feedback with the store manager & relevant stakeholders in the back-office team.
• Team Management and Support.
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams..
• Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives.
• Assist the Department Manager in defining areas of responsibility for each sales team member.
• Manage, engage & guide the team reporting to the Department Manager.
• Create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.
• Customer Centricity.
• Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.

What you will do more

• Manage VIP Guests relationships.
• Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
• Operational Excellence.
• Maintain all operating standards by ensuring cleanliness, high visual merchandising standards & stock replenishments are done as per the brand’s VM guidelines.
• Leverage available technology tools when available to support customer experience in & outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
• Assist the Department Manager in preparing for inventory audit & enter all received goods in Baan inventory to ensure proper record of all stock movements.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines.
• Escalate complex issues to the Department Manager to ensure that the issue is closed efficiently and in a timely manner.

Requirements for Role of Department Supervisor

• Bachelor’s degree in a related field or equivalent work experience.
• 2 years experience in a supervisory or leadership role.

Benefits

A competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

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