Department Officer Dnata Airline UAE

A job opportunity has been announced by Dnata Airline for role of Department Officer in Dubai. The incumbent will be responsible to direct and control all departmental activities on shift, act as point of contact and plan the availability of resources / equipment ensuring consistency, safe on time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements.

Responsibilities of Department Officer

• Plan: Works with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with standard operating procedures ensuring compliance with safety and service standards.
• Reviews the flight schedule and ensure that the resource plan is aligned to the work demand.
• Forecasts any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance.
• Deploy: Deploys resources based on the information provided from resource planning to ensure availability of resources for all flights/activities.
• Lead: Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
• Guides and leads Department Team Leaders to deliver the required services as per the shift requirements.
• Discuss the shift challenges with the team and briefs on expectations and plan of action.

What You’ll Do More?

• Execute: Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Acts as a role model for the desired safety behaviours. Wear the appropriate PPE and ensure that work conducted in a safe manner.
• Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviors and leading with safety.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions to carry out work in a controlled and consistent manner.
• Communicates regularly with key stakeholders to provide them updates on department activities on shift.
• Coordinates regularly with other officers on shift to ensure that quality services, resources and safe on-time performance are provided.
• Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost.
• Develops the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action.
• Takes immediate action to rectify irregular operations in coordination with Flight Officer (where applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations.

Requirements for Role of Department Officer

• Bachelor’s degree or Diploma in business administration/aviation/ground handling/customer service.
• 4-6 years of experience in aviation/ground handling/customer service.
• 6-8 years of experience in aviation/ ground handling/customer service.
• UAE driving license.

Procedure to Apply

If you wish to grow with us, please apply now and become part of the dnata Airline. To apply for job of Department Officer at dnata Airline, please use the Apply Now button. It will redirect you to the official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

Resv/Sales Supervisor Dnata Airline UAE