Delphi Key Operator Four Seasons UAE

Four Seasons is presently hiring suitably skilled candidate for the role of a Delphi Key Operator. The selected candidate will be assigned to work at Four Seasons Resort Abu Dhabi at Al Maryah Island. If you’re willing to go for this role, submit your application now.

Duties of Delphi Key Operator

• Be the key contact person for Golden Sales System and responsible for compliance with the corporate guidelines.
• Ensure that property’s Golden S&C system meets corporate standards.
• Ensure that all departments using Golden S&C (rooms, catering, reservations, accounting and banquets) are in line with corporate standards.
• Run all required weekly/monthly reports such as GRC, lost business by reason, group pace, catering forecast, catering sales report, function room occupancy and availability reports, accounts lists.
• Create, customize and analyze reports for sales & catering teams (FIT production, group & catering production etc) from Golden S&C, Power BI and sales desk to support team sales strategy and business objectives.
• Follow up on leads, coordinate the planning of amenity arrangements, confirm reservations and assist the Sales Managers with administrative duties.
• Evaluate groups in IDEAS system.
• Reconcile banquet check, daily audit and delphi for conflicts.
• Prepare all Internal meeting requests, BEOs, etc.
• Maintain golden S&C System, which includes average check update, BEO training/maintenance.

What You’ll Do More As A Delphi Key Operator

• Maintain marketing scorecards, hotel audit dashboard.
• Run all month end reports associated with corporate month end packet and complete the month end spreadsheet.
• Review with DOM and send to home office/ owners.
• Write/run power Bi/Rev finder reports associated with sales & catering needs.
• Compile reports so that assistants can independently run the daily function sheet, weekly function sheet, guaranteed sheet, missing menu report.
• Respond according to crisis management plan to any hotel emergency or safety situation.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co workers and planning committee.
• Comply with Four Seasons category one and two work rules and standards of conduct as set forth in employee handbook.
• Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks and working with Banquets on ‘quick sets’ or teardowns.
• Help develop and train on new S&C procedures.
• Periodically assist Sales Coordinator with sales team support and office telephone coverage.
• Assist in maintain the corporate templates (proposal, agreement, addendum, etc) upto date in Golden S&C.
• Assist Director of Sales and Director of Catering with running required reports to finalize team goals, MBO’s & achievements.

Qualification & Experience

• Minimum a high school.
• Training Certifications using Delphi or other relevant programming languages.
• 2-5 years experience working in sales or hospitality preferred.

Skills & Knowledge Desired

• Team player and ability to forge reliable working relationships.
• Excellent communication (written and verbal) and interpersonal skills.
• Keen attention to detail, excellent organizational skills.
• Efficient and accommodating telephone manner.
• Ability to deal professionally, courteously and effectively, with all levels of management and other internal / external business contacts.
• Analytical and has the ability to multi task.
• Knowledge of Opera and Delphi/Golden Sales preferred.
• Solid working knowledge of all microsoft applications such as word, powerpoint, excel and Publisher required.

Stewarding Supervisor, Four Seasons Hotel UAE