CX Designer Majid Al Futtaim UAE

Majid Al Futtaim presently has a job opening for suitably qualified and experienced candidate for position of a CX Designer. This job was posted by Majid Al Futtaim on 30 November 2023. All aspiring candidates fulfilling the undermentioned criteria should promptly avail this opportunity.

Job Purpose of A CX Designer

• The role is responsible for enhancing the customer experience across key touchpoints across assets.
• The role’s primary focus will be designing ways to support a more seamless, intuitive, and engaging experience that exceeds tenants and consumers’ expectations.

Job Duties of A CX Designer

• Collaborate closely with stakeholders to understand business objectives and shopper needs, translating them into captivating service design concepts.
• Conduct in-depth design research to understand customer needs, perform competitors analysis, identify pain points and behaviors to continuously refine designs and ensure outstanding shopper experiences, initiatives and identify areas for optimization
• Synthesize research into experience maps that represent current and future state journeys, identifying key touchpoints, measuring sentiment, and clearly defining opportunities for improvement.
• Develop clear service blueprints and customer journey maps that guide the creation of compelling, shopper-friendly experiences.
• Think through complex interdependencies, including ways to leverage technology partners and engage channel specialists.
• Facilitate working sessions with client teams to prioritize customer flows and identify the “backstage” actors and technology.
• Employ a comprehensive approach, balancing business requirements with customer expectations to create well-rounded solutions.
• Utilize your strong communication skills to effectively convey design concepts to cross-functional teams.
• Apply design thinking principles and stay attuned to industry trends and emerging practices, infusing innovative ideas to elevate CX design strategies.

Qualification & Experience

• Bachelor’s degree in Design, Service Design, Human-Computer Interaction, or related field.
• Demonstrated proficiency (3+ years) in customer experience (CX) or service design, with a focus on holistic experience enhancement.

Skills & Knowledge Desired

• Expertise in service design tools including Service Blueprinting and Customer Journey Mapping.
• Solid grounding in user-centered design principles.
• Ability to translate them into comprehensive, customer-friendly experiences.
• Thoughtful portfolio showcasing a diverse range of projects highlighting your design process, creative problem-solving skills, and application of design thinking.
• Strong communication skills, both visual and verbal, enabling you to effectively convey design concepts to cross-functional teams.
• Familiarity with agile development methodologies is an advantage.

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