First Abu Dhabi Bank is looking for suitably qualified and experienced candidates for the job role of Customer Support Officer. The role holder is responsible to provide exceptional customer service and support, ensuring client satisfaction and seamless banking experiences for the customers of First Abu Dhabi Bank.
Responsibilities of Customer Support Officer
- Credit analysis, onboarding and monitoring support for acquisition and management of Liabilities & assets customer portfolio for assigned Relationship Managers.
- Maintain accuracy on financial spreading and quality analysis and turnaround credit proposals within benchmarked timeframes.
- Follow-up on origination and execution of customer transactions.
- Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.
- Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
- Ensure that an effective and competent service environment exists for Business Banking customers at the branches/ Area.
What You’ll Do More?
- Work closely with the partner channels/ departments to ensure superior client on boarding and Client service experience.
- Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolios.
- Greet and orient the clients in products and services of the bank.
- Execute relevant financial transactions for clients in line with service quality standards and bank policies and procedures.
- Ability to identify an acceptable level of lending risk, in line with bank’s risk appetite statement, and to maximise profit from that transaction.
- Understand access channels (i.e. Corporate Internet Banking, Phone Banking, etc) to proactively educate clients on access options.
- Collaborate with peers in the bank to ensure effective support and service delivery.
- Provide support and information to accomplish individual and team sales goals.
- Generate internal and external reports for checks on prospect and existing customers.
- Perform any other business task requested by the line manager.
- Propose and recommend decisions as per the approved authorization matrix.
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
Role Requirements
The requirements for the job role of Customer Support Officer are as under:
- Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred.
- 5 years’ relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.
Principal Architect Enablement Functions First Abu Dhabi Bank
