Customer Support Engineer Sharaf DG UAE

Sharaf DG LLC is currently hiring experienced and qualified candidate for the job role of Customer Support Engineer in Dubai. The selected candidate will be responsible for excellent customer service skills to diagnose problems, troubleshoot solutions and ensure customer satisfaction. Desirous candidates fulfilling under mentioned criteria are encouraged to submit their applications.

Responsibilities of Customer Support Engineer

• To plan and install the solutions as per the scope of Work.
• Providing hardware and software support for all the customers.
• Installing and configuring computer hardware, software, systems, networks devices.
• To generate more business from the customer.
• Hands on experience with Security, Networking , server and storage.
• To be available and responsible for any issues at customer site related to the solution.
• To make the customer satisfied  and make sure for the repeat business.
• Commercial Awareness and negotiation skills.
• Strong Problem Solving and Decision Making skills.
• Strong Project Management skills.

Requirements for Role of Customer Support Engineer

• Diploma /BE, Should have valid UAE DL.
• Professional Certifications of Cisco ,HP,  Fortinet, Sonicwall, MS, Azure etc.
• 8-10 Years of UAE experience in related field.

Skills And Knowledge Desired

• Virtualizations, Hyper V and VMWare.
• MS Cloud Technologies Office 365 ,Azure, SharePoint, Active directory.
• Backup and recovery Acronis and Veeam Backup.
• Mail solutions MS Exchange and Office 365, Security Solution: Sonicwall , Cisco & Fortinet.
• WiFi Solutions Aruba, Cisco, Meraki, TPLINK, Firewall solution : Fortigate. SonicWall, Sophos.
• Server and Storage HP, Fujitsu, Lenovo, EMC, NETAPP.

Senior Customer Support Engineer General Electric UAE

Tagged as: Support Engineer