Khaleej Times
Public Relations industry is presently accepting applications from suitable candidate for the job role of Customer Support Agent in Dubai. This vacancy was announced by the Khaleej Times on February 15, 2024. Candidates desirous for this role should submit their resume to begin with the application process.
Responsibilities of Customer Support Agent
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update their internal databases with information about technical issu.es and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with their Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.
Requirements of Customer Support Agent
- BSc in Information Technology or relevant diploma.
- Experience of 1-2 years as a Customer Support Specialist or similar CS role.
- Experience using help desk software and remote support tools.
Skills and Knowledge Desired
- Familiarity with their industry is a plus.
- Understanding of how CRM systems work.
- Excellent communication and problem solving skills.
- Multi tasking abilities.
- Patience when handling tough cases.
Customer Service Agent Tabreed Abu Dhabi
