Customer Success Specialist Aramex Dubai
Full time @Jumeirah Group posted 11 months ago Shortlist Email JobJob Detail
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Job ID 12804
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Career Level Intermediate
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Experience Fresh
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Gender Female|Male
Job Description
Aramex is currently looking for a detail oriented and organized individual for position of a Customer Success Specialist Freight in Dubai. The successful candidate will be responsible to assist customers on status of their shipment, outstanding shipments or tracking. This is a mid level full time role. The salary for this role ranges from 8000 AED to 15000 AED, which may be slightly negotiatable during the interview.
Duties of Customer Success Specialist
- Focal point for customer’s freight shipping requests within the industrial sector.
- Manage end to end shipment life cycle liaising with all internal and external stakeholders.
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
- Takes and handles customer inquiries, e.g. Track and Trace.
- Responsible for all KPIs and SLAs agreed with allocated customers.
- Takes and registers all customer complaints.
- Drives solution of customer complaints by solving it directly or assigning tasks to other function.
- Acts as first contact point for customer claims, supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
- Ensure seamless transaction liaising with Pricing and Billing teams
Eligibility Requirements for Role of Customer Success Specialist
- Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics or Engineering.
- 0-3 years’ experience in the Freight industry.
- 2-5 years’ experience of Customer Service preferably handling key business clients.
Skills Desired
- Good Express product knowledge.
- Working knowledge of transportation management systems (TMS).
- Ability to handle challenging situation in a composed manner.
- Excellent English Verbal & Written skills.
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