Customer Services Senior Executive DP World Dubai

Customer Services Senior Executive at DP World in Dubai  will receive, reviews and coordinates customer’s request / inquiry to the concerned department in order to process and resolve the customer’s requested requirements. This a mid level full time role. The salary for this role ranges from 8000 AED to 16000 AED, which may be slightly negotiatable during the interview.

Duties of Customer Services Senior Executive

• Conduct an orientation session to new customers introducing the access, facilities and services that they can utilize in Parks and Zones.
• Receives, reviews and coordinates customers complain to the concerned department in order to process and resolve the customer’s requested requirements.
• Follows up with the concerned department on customer’s requirements in order timely resolve the customer’s requested requirements.
• Escalates complex issues and qualified sales leads to senior colleagues to facilitate prompt action and ensure customer satisfaction.
• Communicates and maintains contact with the assigned customer on a continual basis to understand their requirements, educate them of the Park and Zones rules regulations, plans, projects and initiatives through these interactions.
• Meets customer’s and conduct an exit interview in order to negotiate in retaining the Customer and provide them with alternative and attractive solution.
• Meets customer’s and conduct an exit interview to attain reasons and feedback in order to improve the Parks and Zones products and services.
• Support the sales team by participating in the events that promotes the Parks and Zones business.
• Records the discussions during the customer’s meeting to ensure accurate capturing of all points are documented.

What You’ll Do More?

• Generates report and submits to team leader in order to update their activities progress and accomplishment.
• Provide support for office expansion requests & changing the company sign boards and maintenance for Modification requests of DAZ clients by verifying the requests and ensuring all NOC’s obtained for the customers.
• Manage the advertisements requests of DAZ clients by reviewing, studying and getting the approval for the proposals to ensure that work is carried out in a controlled manner.
• Monitor, control and ensure the timely and effective completion of Absconder cases related to DAZ clients.
• Support and engage with DAZ clients by handling labor dispute cases on a day-to-day basis.
• Take the handover in case the manager is not available.
• Check, review, and follow up with customers on any outstanding payments.
• Check and review before issuing gate passes.

Eligibility Requirements for Customer Services Senior Executive

• Bachelo’s degree.
• 2-3 years of experience in similar role.

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