Job Description
Emirates Islamic Bank is presently accepting applications from suitable candidate for the job role of Customer Services Executive. The role holder is responsible to provide high-quality, personalized banking services and support to high net worth clients, ensuring their financial needs and goals are met with utmost professionalism and confidentiality.
Responsibilities of Customer Services Executive
- This role provides the main point of contact for visitors (clients and employees) visiting Wealth Management.
- Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical.
- The role provides a full range of office management services including handling visitors / callers and office upkeep and décor.
- Assisting the Private Banking team in Meeting Room Bookings and handling the Internal and External Mail.
- Managing and Ordering the Private Banking Office Requirements (stationary, IT Requirements, pantry requirements,..).
- Follow up internally within the team on active and pre-escalation of SRs..
- Generating and distributing the monthly reports on recurring FDs and client’s birthday across the team.
- Drafting and distributing the CIP letters due for renewal across the team.
- Reception are upkeep and décor.
- Meeting Room Booking and Managing Private Banking Office and IT requirements.
- Make appropriate customer referrals to other units to facilitate retention and continued relationship.
- Address customer requests to achieve satisfactory resolutions, referring issues beyond the role limit to appropriate points of reference.
- Apply, and comply with, relevant processes, procedures and controls.
Requirements of Customer Services Executive
- Minimum secondary education.
- 2 years work experience in similar position.
Skills and Knowledge Desired
- Relevant technical knowledge and communication skills.
- Detail Oriented, able to work under pressure with a positive customer service attitude. Bilingual with English a must.
- Good interpersonal competencies to enable customer service standards.
Customer Services Executive Emirates Islamic Bank
