Emirates Islamic Bank is presently accepting applications from suitable candidate for the job role of Customer Services Executive. The role holder is responsible to provide high-quality, personalized banking services and support to high net worth clients, ensuring their financial needs and goals are met with utmost professionalism and confidentiality.

Responsibilities of Customer Services Executive

• This role provides the main point of contact for visitors (clients and employees) visiting Wealth Management.
• Customer contact is virtually continuous and hence competencies and skills required for dealing with customers are critical.
• The role provides a full range of office management services including handling visitors / callers and office upkeep and décor.
• Assisting the Private Banking team in Meeting Room Bookings and handling the Internal and External Mail.
• Managing and Ordering the Private Banking Office Requirements (stationary, IT Requirements, pantry requirements,..).
• Follow up internally within the team on active and pre-escalation of SRs..
• Generating and distributing the monthly reports on recurring FDs and client’s birthday across the team.
• Drafting and distributing the CIP letters due for renewal across the team.
• Reception are upkeep and décor.
• Meeting Room Booking and Managing Private Banking Office and IT requirements.
• Make appropriate customer referrals to other units to facilitate retention and continued relationship.
• Address customer requests to achieve satisfactory resolutions, referring issues beyond the role limit to appropriate points of reference.
• Apply, and comply with, relevant processes, procedures and controls.

Requirements of Customer Services Executive

• Minimum secondary education.
• 2 years work experience in similar position.

Skills and Knowledge Desired

• Relevant technical knowledge and communication skills.
• Detail Oriented, able to work under pressure with a positive customer service attitude. Bilingual with English a must.
• Good interpersonal competencies to enable customer service standards.

Customer Services Executive Emirates Islamic Bank

Senior Lead Investment Advisory Emirates Islamic Bank

Senior Manager Sales Governance Emirates Islamic Bank