Customer Service Team Leader Abu Dhabi Commercial Bank

Customer Support

• Guide and assist the team to perform all service-related activities for existing and walk in customers in the branches to ensure all customer queries and service requests are processed and delivered within the agreed service level turnaround time.

Volume Delivery

• Lead the achievement of referral targets, assigning targets, following up and providing guidance to  team that contributes to the overall achievement of the branch.

Audit and Compliance

• Perform the required care and diligence in day to day conduct to protect the bank from financial and non-financial loss and ensure to follow bank’s policies and guideline with best practice.

Reporting

• Review the team’s weekly / monthly activities in order to share productivity reports with senior officers.
• Identity root cause for customer account closures and update the manager in order to analyze and address customer attrition trends.

People Management

• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance.

Eligibility Criteria for Customer Service Team Leader

• Bachelor’s Degree.
• At least 3 years of experience in banking with 2 years of customer service experience.

Knowledge & Skills Desired