Customer Service Representative Sharaf DG LLC Dubai

Sharaf DG LLC is currently looking for a candidate for the job role of a Customer Service Representative in Ground Floor, Al Hilal Building, 34B Sheikh Rashid Rd, Garhoud , Dubai, UAE. This is an Intermediate level full time job. And salary can range between 4000-7000 AED/month.

Responsibilities of Customer Service Representative

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities & Emirati customers.
• Provide detailed information about plan features, benefits & pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time & customer satisfaction scores.
• Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
• Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
• Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
• Maintaining a positive, empathetic & professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints & provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines & policies.
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Recognize, document & alert the team leader of trends in customer calls.
• Acknowledging and resolving customer complaints.
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Knowing their products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments & complaints.
• Providing feedback on the efficiency of the customer service process.

Requirements for Role of Customer Service Representative

• Graduate (preferred)
• Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.
• Certification in customer service.

Skills And Knowledge Desired

• Excellent verbal and written communication skills.
• Strong team player.
• Listening Skills.
• Multi-tasking.
• Problem solver.
• Computer proficiency.

Business Development Executive Sharaf DG LLC Dubai

Tagged as: Customer Service Representative