Khaleej Times
Join their dynamic team as a Customer Service Representative, where you will play a key role in delivering exceptional service to their valued customers. As the first point of contact, you will assist customers with inquiries, provide information, and resolve issues to ensure a positive experience.
Responsibilities of Customer Service Representative
- Respond promptly to customer inquiries through various channels, including phone, email, and live chat.
- Provide accurate and helpful information regarding products, services, and company policies.
- Resolve customer issues and complaints with empathy and professionalism.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other departments to ensure timely and effective resolution of customer concerns.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvement to enhance customer satisfaction.
- Stay informed about product knowledge and company updates.
Requirements of Customer Service Representative
- High school diploma.
- Previous less than 1 years as a customer service experience is preferred.
Skills and Knowledge Desired
- Excellent communication and interpersonal skills.
- Problem-solving abilities with a customer-centric approach.
- Strong organizational and multitasking skills.
- Proficiency in using customer service software and systems.
- Ability to work well in a team-oriented environment.
- Flexibility to work varied shifts, including evenings and weekends.
Benefits
- Competitive salary.
- Employee discounts on company products.
- Professional development opportunities.
- Supportive and inclusive work culture.
Customer Service Representative Retail Industry Dubai
