Customer Service Representative Retailing Industry – 26 June 2024

Are you passionate about helping others and providing excellent customer service. Join their team in Dubai as a Customer Service Representative and be the first point of contact for their valued customers!

Key Responsibilities of Customer Service Representative

• Handle customer inquiries and complaints via phone, email, and in-person.
• Provide detailed information about products and services.
• Resolve customer issues promptly and efficiently, ensuring customer satisfaction.
• Process orders, returns, and exchanges.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to address customer needs and improve service.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Requirements for the role of Customer Service Representative

• High School Diploma is plus.
• Proven experience of 1-2 years as a customer service representatives or in a similar customer-facing role.

Skills and Knowledge Desired

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive attitude.
• Proficiency in Microsoft Office Suite and customer service software.
• Ability to handle stressful situations calmly and effectively.
• Strong organizational skills and attention to detail.
• Fluency in English; additional languages are a plus.

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Tagged as: Customer Service Representative, Khaleej times jobs