Khaleej times

https://www.khaleejtimes.com/

Retailing Industry is a leading company, committed to providing excellent service and support to their customers. As company continue to grow, company is seeking enthusiastic and customer-focused individuals to join their team as Customer Service Representative.

Responsibilities of Customer Service Representative

Handle customer inquiries and complaints via phone, email, or chat.
Provide information about products and services.
Process orders, returns, and exchanges.
Maintain accurate customer records and document interactions.
Troubleshoot and resolve customer issues in a timely and efficient manner.
Collaborate with other departments to ensure customer satisfaction.
Follow up with customers to ensure their issues are resolved.
Stay up-to-date with product knowledge and company policies.

Requirements of Customer Service Representative

High school diploma or equivalent.
Previous experience of 1-2 years in customer service or a related field preferred.

Skills and Knowledge Desired

Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficiency in using computers and customer service software.
Positive attitude and a team player.
Availability to work flexible hours, including evenings, weekends, and holidays.