Retail Industry is looking for a motivated and customer focused individual to join their team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to provide exceptional service to their valued customers.

Responsibilities of Customer Service Representative

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with product information, order status, and issue resolution.
• Accurately enter and maintain customer information in the database.
• Collaborate with other team members to resolve complex customer issues.
• Handle and resolve customer complaints with patience and empathy.
• Stay updated on product knowledge to provide accurate information to customers.
• Process orders, returns, and exchanges efficiently and accurately.
• Provide feedback to management on recurring customer issues.

Requirements of Customer Service Representative

• High school diploma in relevant field.
• Previous experience of less than 1 year in customer service or a related field is preferred.

Skills

• Excellent verbal and written communication skills.
• Strong problem solving and conflict resolution abilities.
• Familiarity with CRM software and customer service tools.

Benefits

• Competitive salary.
• Employee discounts on products/services.
• Opportunities for career advancement.
• Positive and collaborative work environment.

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