The position of customer service representative is vacant in Banking industry in Duabi. The responsibilities of job holder is to provide exceptional customer service by promptly addressing inquiries, assisting with product information and order management.

Responsibilities of Customer Service Representative

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and issue resolution.
• Process orders, returns, and exchanges accurately and efficiently.
• Collaborate with other departments to resolve customer issues and improve overall customer experience.
• Maintain a high level of product knowledge and stay up to date on company policies and procedures.

Requirements of Customer Service Representative

• Bachelor’s degree or equivalent work experience.
• 1-2 years of customer service experience, preferably in a retail or e commerce environment.

Skills and Knowledge Desired

• Excellent communication skills, both written and verbal.
• Strong problem solving and decision making abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CRM software.

How to Apply

Candidates needs to submit their updated CV/resume on the following email by the closing date of application submission.
email: [email protected]

Address

The position is located in Deira, Dubai, and the candidate must move there in order to be considered for it.

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